We will collect and process your personal information in the event that you complete the application and/or contact forms at 12cheques.ae. The main types of personal information that we collect includes:
- Contact information (such as name, postal address, telephone number, and email address);
- Other personal information found in content that individuals provide (including date of birth, nationality, current salary, current address, future address, current profession and other similar information);
- Login credentials for our Site; and,
- Information we collect by automated means as further explained in the section addressing “Cookies, Web beacons or similar technologies” below.
We never request any special categories of personal information including, without limitation, personal information concerning racial or ethnic origin, communal origin, political affiliations or opinions, religious or philosophical beliefs, criminal record and health life and including genetic data and biometric data where it is used for the purpose of uniquely identifying a natural person.
We may use your personal information for any of the following purposes:
- To facilitate the purchase of the products and services described at 12cheques.ae
- Contact you to verify the information provided to us;
- Complete any missing information in the application forms filled in by you;
- Provide customer support (including, responding to your requests), troubleshoot and resolutions for problems and disputes;
- Understand and anticipate your needs and preferences;
- Ensure this Site is of interest to you (including, customization of advertising and content) and help us better understand your use of this Site;
- Protect the security and integrity of this Site;
- Conduct internal reviews of this Site and administer this Site’s systems;
- Develop, enhance and market our products and services or the products and services of third parties;
- Provide you with promotional materials, offers and personalized information;
- Manage our business and operations;
- Meet legal and regulatory requirements;
- Provide administrative communications to you;
12Cheques Site is the interface technology platform between the User and Alliance Insurance PSC, an insurance company registered with the Insurance Authority under the IA License no. 018 & Commercial License no. 206782, and business address at Warba Center Abu Baker Al Siddiqque road, 2nd floor, P.O. Box 5501 (Alliance).
The Site allows the User to complete an application to request the issuance by Alliance of a Rental Guarantee insurance contract. The application requires the User’s to provide personal information such as name, address, date of birth, nationality, or current salary.
Once an application has been completed and submitted through the Site, 12Cheques will process such personal information on behalf of Alliance and may share it with Alliance for the insurer to issue the Rental Guarantee insurance contract and/or to examine the eventual claims. Similarly, 12Cheques may share the User’s personal information with other third companies, such as recovery companies, in order to facilitate the implementation of the rights and obligations of the User and / or Alliance under the insurance contract.
12Cheques processes your personal information for the following purposes:
- Analysis and optimization of the offers of our Site as well as ensuring its functionality
- Ensuring flawless services and training of our employees
- Processing of your requests when you contact us
- Marketing as well as fostering relations with current or future customers
- Compliance with the legal requirements of 12Cheques
- Other purposes expressly stated when entering data
We may communicate with the User material such as but not limited to Site offerings, products, promotions and other similar communications that we think may be of interest. Where required by law, we will obtain an individual's consent before sending them these communications. If an individual no longer wishes to receive these communications, they can unsubscribe following the details in the message or via the contact details at the end of this document.
Conversations with 12Cheques may be recorded for the purposes of quality control and training only.
Your personal information will only be transmitted to us if you fill out the electronic contact form in full with your personal information and then continue the process. Detailed information on data processing in connection with the insurance application and conclusion can be found in the application form and in the customer information of your insurance company as well as in the enclosed information sheet on data protection.
The Site collects information that reveals the frequency with which the Site is being visited, the times and dates of visits, and other information. Information is collected through various means. These devices may also be used on our behalf by third parties that manage our advertising on other websites; allowing us to identify which class of advertisements bring visitors to our Site.
We may employ cookie technology, web beacons, transparent GIF images, and similar devices to facilitate Site administration and navigation and to provide an enhanced online experience for our visitors. Most browsers accept cookies automatically, but can be configured not to do so. If you wish to disable cookies, you should refer to the browser help menu. If you disable cookies, you may not be able to access some features on the Site.
We may use devices such as web beacons and transparent GIF images to count and recognize Users. Being able to access cookie data allows for personalization of the Site while enhancing User experiences.
We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our Users’ browsing actions and patterns, and does not identify any individual User.
We use the Google Analytics cookie on our Site. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.
Like many services, Google Analytics uses first-party cookies to track visitor interactions. In our case, they are used to collect information about how visitors use our Site. We then use the information to compile reports and to help us improve the Site.
Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occurred, whether the User has been to the Site before and what Site referred the visitor to the web page.
Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our Site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.
We also use the DoubleClick cookie on our site. Google uses the DoubleClick cookie in the ads served on the websites of its partners, such as websites displaying AdSense ads or participating in Google certified ad networks. When Users visit a partner’s website and either view or click on an ad, a cookie may be dropped on that end User's browser.
In the event that 12Cheques sells or buys any business or assets, 12Cheques reserve the right to disclose personal information to the prospective seller or buyer of such business or assets (including in the event of a reorganization, dissolution, or liquidation).
If 12cheques.ae or a substantial amount of all of its assets are acquired by a third party, the personal information held by it about its customers will be one of the transferred assets.
12Cheques reserves the right to disclose personal information as needed if such information is required (i) by law, court order or requested by a government entity or (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
This Site will include send-to-a-friend applications that make it easy to forward information from our Site to others. In order to address the User's e-mail message, the application may ask you to input the recipient’s e-mail address and/or similar information. 12Cheques does not retain any of this information.
If a child has provided 12Cheques with personally identifiable information, a parent or guardian of that child must contact us using the form found on the Site if they would like access to this information or have their child's details deleted from our records. We will take steps to verify the identity of anyone requesting information about a child to ensure that the person is in fact the child's parent or legal guardian. If requested we will use all reasonable efforts to delete the child's information from our databases.
If you are under 16 years of age, please do not send any information about yourself to us or on this Site, including your name, address, telephone number or e-mail address. In the event that we learn that we have collected personal information from a child, we will delete that information.
You have the right to review and update the personal information we collect through your use of this Site. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us. Furthermore you have the right to request that your personal information not be processed for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
You can also exercise the right at any time by contacting us via the contact us form found on the Site. Unless there is a legal reason not to, we will apply your preferences going forward.
We maintain administrative, technical and physical safeguards designed to protect the personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure, or use. We also maintain safeguards to delete or de-identify personal information no longer required in accordance with law. We store your personal information for as long as necessary to fulfil the purposes for which we collect the personal information, except as otherwise required by law.
You have the right to lodge a complaint with the DIFC Data Protection Commissioner. You can contact the DIFC Data Protection Commissioner in the following ways:
The Gate, Level 14, DIFC
P.O. Box 74777, Dubai, UAE
Telephone: +971 (0)4 362 2222
The Gate, Level 14, DIFC
P.O. Box 74777, Dubai, UAE
Telephone: +971 (0)4 362 2222
How to Contact Us